Store Policies

Shipping

Flat rate shipping is calculated at check out for domestic shipping within the United States. If you need shipping outside of the USA please contact Click Music directly.

Returns

Product Returns

Should you wish to return a product please contact Customer Service at 1-360-675-5544, or e-mail us, to obtain a Return Authorization Number. When returning items, please use the original packaging and boxes to return the merchandise to us. We recommend using FedEx or UPS. Be sure to cover the original shipping address on the outside carton. For your protection, be sure to retain the tracking number. Please insure the package for the value of the merchandise. Unfortunately, we cannot refund your shipping charges. If your product was shipped by "free shipping" the actual shipping costs will be deducted from the refund amount.

Send your return to: Click Music, 1330-B SW Barlow Street, Oak Harbor, WA 98277 Attn: Returns Department

For a return for a damaged/defective product, contact us within 72 hours for assistance.

Returning Items Damaged in Shipping

Your order is carefully packed to exceed UPS, FedEx, and USPS shipping requirements. If an item arrives damaged: Call us within 72 hours for return instructions. To qualify for return shipping, you must notify us of any problems within 72 hours of receipt. Repack using all original packing materials and boxes. Include all original packaging, accessories (e.g. power adapters, mouthpieces, etc.) and paperwork (e.g. owner's manual, warranty card, etc.). We will arrange to have UPS or FedEx pickup the item and carefully inspect it for shipping damage, before returning it to us. Upon receiving the returned merchandise, we will send out a replacement.

When to expect your credit or refund

Your return will be processed within 3-5 business days once it is received. Your merchandise refund or credit will be posted to your credit card. Most credits are viewable on your credit card account within five business days. If you paid with a check or money order, you will be sent a refund check. Please allow 14 days for processing. We honor all manufacturers’ warrantees

Privacy

Personal information collected at time of check out may include Name, Address, Email, Phone number. Any personal information that is collected on our site is only used for order fulfillment, contacting you in case we cannot complete the order or for general marketing for our company only. We will never sell or give your personal information to a 3rd party.

Please note if you sign up for the Newsletter Email Marketing you can unsubscribe at any point. 

If you have any questions regarding the information collected or anything else feel free to contact us here.